All information (itinerary) and price quotations are valid and correct at the time they were published, but subjects may change without notice until a booking has been confirmed, any changes will take further negotiation. Final price would adjust accordingly after final agreement done by both parties.
You may book a tour with us through email or WhatsApp service. It should be considered as a pre-confirmation of your booking. Further step of reservation, we will send you an instruction details to proceed reservation by making deposit payment. Your booking is confirmed once your been recorded into our bank account and email confirmation has been sent to your email by our staff.
To confirm your booking, please make a 40% deposit of the total amount in advance. Payment can be transferred to Indonesian bank account or using money transfer method (PayPal / transfer Wise). We will send you our account details to your email address. Please note that we do not take any responsibility over tax or service charge applied by third parties (bank/money transfer application) resulting additional fee.
Paid deposit will be used as booking guarantee to ensure your reservation.
In the circumstance where booked or requested accommodation is not available, we will find an alternative in another accommodation of similar standard or rating. In case of similar type of accommodation is not available, discount would be applied accordingly.
When booking your tour, please inform us if there are any special requests regarding special meals, dietary requirements, etc. such requests to confirmation and availability.
If in any case you really need to cancel your booking, please submit your cancellation to our email. Basically, we do not want to charge you any cancellation fee. However, it may apply for individual service supplied by our partners or other third parties under their terms and conditions. Do not worry if there any circumstances force you to submit cancellation, do not worry to communicate with our staff. Our staff will manage to re-schedule for your booking as a prior.
In the event of unforeseen circumstances or factors beyond our control incurs unused services, we will contact our partners and negotiate refund possibilities. The cancellation fee under terms and conditions of each service provider shall apply.
It is your responsibility to have a valid passport. Visa an arrival might be obtained by most international visitor and it will allow you to stay in Indonesia up to 30 days. You are responsible for complying with regulations passed by the Government of Indonesia. Cancellation fee shall apply for any cancellation due to non-approval of visa.
We always assumed good things are happening to our trip. However, we would advise you to cover your trip with cancellation insurance cost, luggage, accident, liability as well as health insurance. Limited travel insurance provided by our company (*condition shall apply).
We shall not be liable for any costs, expenses or damages incurred or suffered by you, arising from any of the following events:
If any of these inconvenience events occurred, please stay calm and contact us. Because we are still here for you and striving to make your holidays an enjoyable moment.